Summary of One Source Training Projects
January 2007
One Source builds on the expertise of Iowa’s 15 Community Colleges to meet the training needs of Iowa employers and organizations with the need to train in multiple locations.
History:
In 2001, the Iowa Association of Community College Trustees and the Community College Presidents determined a need existed for a single point of contact for the development and purchase of training services to meet the needs of businesses and organizations that serve the state. In 2002, Iowa’s fifteen (15) community colleges combined financial and human resources to form “One Source Training,” a single point of contact for pricing, contracting, organizing training delivery and billing. The same quality training is achieved regardless of location for the same price employing the same curriculum. The community colleges provide all the resources for training development and for the delivery of training.
Each college pays an equal annual assessment for the operation of One Source. Additionally, the Iowa Department of Economic Development contributes funds. On January 1, 2006, One Source Training became a division of the Iowa Association of Community College Trustees.
Contracts:
HyVee: Through One Source Training, the community colleges are offering customized Workplace Spanish training developed and piloted by Iowa Valley Community College to Hy-Vee employees. The training is available to all of Hy-Vee’s 216 stores. The training consists of three modules: 16 hours-Customer Service (for all employees), 6 hours-Pharmacy and a Banking module yet to be developed. To date 24 sessions have been delivered to 313 Hy-Vee employees. A computer based course to train Retail Gardening employees was developed by WITCC in early 2005.
Homeland Security Training: Kirkwood Environmental Health and Safety Training Center – Federally Funded Training: KCC developed three homeland security training modules for Iowa businesses. One Source coordinated the statewide delivery of this training by the community colleges. These three 2-hour sessions were offered at over 307 sites or on-site at no cost to our business clients. DMACC and EMC Insurance partnered to provide the KCC training with an added hour of specific information for school districts. Over 6000 Iowans received training through April 2005.
HLSEMD: (Homeland Security Emergency Management Division – State of Iowa): The community colleges were selected as a delivery partner for Iowa’s efforts to train public employees in terrorism awareness and response. Two programs; Terrorism Awareness and Basic Incident Command have been offered at all the colleges. This training is primarily for first responders. 37 classes with 667 participants were delivered in FY03.
US Department of Agriculture: Farm Services Agency, Rural Development, and Natural Resources Conservation Services: During 203 and 2004, the colleges delivered 383 customized Outlook and PC Skills training classes to employees around Iowa for these divisions of the USDA. Topics included: Word Level 1&2, Excel Levels 1&2, Access Levels 1&2, and PowerPoint. Classes were offered at 49 different community college campuses and learning centers locations. 3918 participants received training.
Iowa Department of Natural Resources: One Source has been awarded a contract to deliver CEU training to operators of small water systems. Since February of 2006, 42 classes have been offered in six community college districts. 597 small systems operators have received training.
Partnerships:
Association of Business and Industry (ABI)
Master Builders of Iowa (MBI)
Iowa State Bar Association (ISBA)
Lean Initiatives:
Lean Training for Manufacturers:
Iowa’s 15 Community Colleges have taken a lead role in assisting Iowa manufacturers Lean their operations since the late 1990’s, primarily through eliminating waste, improving their products and saving money. The Colleges provide solutions through both training and implementation assistance. The training presented to Iowa manufacturing employees teaches the principles of Lean and introduces the concepts of continuous improvement.
Lean Manufacturing training has been provided to the employees of over 280 companies by the Community Colleges. Examples of companies who have partnered with the colleges for Lean programs include: Winnebago, Pella Corporation, John Deere, Kendrick Products, Total Component Solutions, Featherlite, Link Manufacturing, Dodgen Manufacturing, TriMark Industries, Nichols Aluminum, EMCO, Hunters’ Specialties, Donaldson Company, Rubbermaid, Evergreen Packaging, and JRB Inc.
In fiscal year 2005 alone, over 7,425 employees received Lean training through their local Community College, primarily in sessions conducted specifically for their company. From July 2005 to December 2006, an additional 6,350 employees received Lean training. These employees received a variety of training programs from Lean 101 to advanced Lean training in Value Stream Mapping, 5S, Cellular Flow, Set Up Reduction, Pull Kanban, Total Preventative Maintenance and Kaizan event facilitation.
Through active resource partnerships with the CIRAS/ Manufacturing Extension Program and the Iowa Quality Center, the Community Colleges are local resources providing Lean implementation assistance and support to company owners and leaders.
For the Lean training and implementation activities occurring FY 2003, a representative sample of 25 Iowa manufacturers responded to a survey conducted for the Iowa Manufacturing Extension Program. These manufacturers reported the following impact from Lean Training and implementation assistance:
- 328 jobs were retained or created
- Over $589 million of increased sales were realized
- Companies bottom line cost savings exceeded $106 million
The trainers for the Community Colleges are Lean Practitioners who have many years in industry, averaging 23 years of hands-on manufacturing experience. These trainers have been very active in the development and growth of Lean delivery through the Community Colleges and CIRAS/MEP. They combine training expertise with industrial Lean implementation experience to customize Lean approaches to best meet the individual situations of Iowa manufacturers, as well as, assist companies develop plans and implement organizational changes to sustain their Lean journey.
workplacelean(tm): Lean for Office Processes and Transactions
As the colleges have assisted manufacturers to Lean their processes, these companies and other non-manufacturing clients have begun to see the need for leaning their office processes and operations. Inquiries have come from financial and insurance businesses, health care organizations and governmental agencies. They all recognize the need to reduce costs by improving worker productivity and eliminating waste in their systems with the goal of providing exceptional service to customers. Organizations know that changes are paramount for success and continued viability. In response to this expression of training needs, the Community Colleges, through One Source, have combined resources to develop workplacelean™ – a series of Lean training modules and Lean implementation consulting to assist organizations improve office processes and transactions.
By 12/31/05, 29 Community College trainers have been trained to deliver workplacelean(tm) products. To date, the Community Colleges have reported conducting 45 workplacelean(tm) sessions with 492 participants around the state.
workplacelean™ is a training and consulting program designed to bring the Lean philosophy and tools that have been so successful in manufacturers to office environments and the processing of information. workplacelean™ focuses on value to the customer and the elimination of waste, which provides the foundation for an organization’s roadmap toward excellence. workplacelean™ modules include:
IMPACT - Overview introducing the Power of Lean for office processes and transactions.
DECISION - Executive Overview for leaders defining how Lean could benefit their organization, defining the commitment required and where to begin their Lean journey.
LEADERSHIP - 24 hour Manager/Supervisor training introducingLean concepts, and tools. Trainees will practice Lean tools and processes for structured change, learn how to harness the power of teams, understand their role is sustaining Lean initiatives, identify workplace specific team projects and set success measures.
LAUNCH –12+ hour Employee Training introduces employees to team work, Lean tools and process mapping while working on one of their work processes.
PILLARS – 8 hour Simulation of office processes and information flow using structured change to identify and eliminate waste through the use of Lean tools.
IMPLEMENTATION ASSISTANCE will be provided to organizations to ensure effective Lean philosophy implementation and sustainability for the future.
MODULES UNDERDEVELOPMENT: 5S for the Office (Spring 2007), A-3 Problem Solving Tools for the Office (Spring 2007), Additional Leadership Modules (Summer 2007), and Value Stream Mapping (Summer 2007).
Lean Healthcare:
Through One Source the Community Colleges have signed an exclusive licensing agreement with Lean Healthcare West to use their products to train lean in Healthcare settings. To date, five community college trainers have been certified by Lean Healthcare West. The reVIEW© program has been delivered to eight Iowa hospitals; Skiff Medical Center (Newton), Pella Regional (Pella), Jefferson County Hospital (Fairfield), Mahaska Medical Center (Oskaloosa), Mercy Medical Center (Mason City), Mercy Medical Center (Dubuque), Boone County Hospital (Boone), and Henry County Health Center (Mt Pleasant). To date, 304 hospital employees have received Lean Healthcare training from the community colleges.
The reVIEW© training course introduces the powerful principles of the Toyota Production System (TPS), to healthcare with emphasis on Lean implementation. By applying TPS principles and practices, Value Stream Maps and A3 problem solving, the participants will look at work differently to identify potential savings of time, resources, and the elimination of errors. The following objectives can be met with the skills learned in the reVIEW© program:
- Create a more defect-free product or service
- Reduce/eliminate waste and increase efficiency
- Increase patient and employee satisfaction
- Reduce costs
- Increase patient safety
To date this unique implementation of Value Stream Maps and A3’s has been successful in hospitals, long term care facilities, physician office practices, and clinics.
Prepared January 23, 2007 by
One Source Training, a division of the Iowa Association of Community College Trustees
Go
to Project Summary Archives
